01Paperback orders
Orders placed on Amazon are processed, paid, shipped, returned, and supported under Amazon's checkout information and applicable policies. Direct, signed-copy, and larger-quantity availability must be confirmed with us before payment.
02Digital book delivery
Digital orders use secure Stripe-hosted checkout. Delivery instructions are provided after payment review using the email associated with the order. Check spam or promotions folders. If expected access does not arrive, contact us with the purchaser name, order email, and receipt or payment-confirmation number—never send full card details.
03Template orders
The current template request form opens your email application. We confirm the selected template, price, purchase link, and download instructions before fulfillment. Each purchased package includes the formats described on its product page. Do not include dispute facts, reports, identification, Social Security numbers, or account numbers in an order request.
04Consultations
Consultation prices vary by session length and scope. Price, availability, scheduling, and any rescheduling terms are confirmed before payment. Sessions provide general education only and do not include legal advice, credit repair, document submission, or representation.
05Refund and order problems
Refund eligibility depends on the product, whether a digital item has been delivered or accessed, the payment processor's rules, the reason for the request, and applicable law. Duplicate charges, incorrect files, damaged files, and access problems will be reviewed individually. Contact us promptly with enough order information to locate the transaction.
06Personal-use license
Unless written terms state otherwise, digital books and templates are licensed to the purchaser for personal use. They may not be shared, copied for others, posted publicly, resold, redistributed, or used to provide services to third parties.
07Veteran discount
Veterans receive 10% off direct products and educational services. Request the discount before purchasing. The discount does not change third-party marketplace prices controlled by another seller or platform.
08Educational-use notice
Products explain credit and consumer-reporting topics. They do not guarantee deletions, score increases, financing, housing, employment, debt outcomes, or investigation timelines. Customers complete, verify, and submit their own documents and decisions.